Refund policy

Returns & Exchanges
We hope you love every piece you receive.
If something isn't quite right, we're here to help. Please review our return policy below before starting your return.

Returns at a Glance
Return Window: Within 14 days of delivery
Return Type: Hedy & Em Store Credit
Return Shipping: Customer is responsible for return shipping costs
Exchanges: Available for a different size, subject to availability
Sale Items: Final sale
Accessories & Gift Cards: Final sale

Return Eligibility
To be eligible for a return, your item must:
Be unworn and unwashed
Be in its original condition
Have all original tags attached
Be free from makeup, perfume, deodorant, smoke, stains, pet hair, or any other signs of wear
Returns that do not meet these requirements cannot be accepted and may be sent back to the original shipping address at the customer's expense.

Store Credit
Eligible returns are issued as Hedy & Em Store Credit.
Your store credit will be emailed to you once your return has been inspected and approved. It never expires and may be used toward any future purchase.

Final Sale
The following items are final sale and cannot be returned or exchanged:
Sale or clearance merchandise
Items purchased during promotions of 20% off or more
Gift cards
Accessories, jewelry, hats, hair accessories, and other designated final sale items
Items marked Final Sale on the product page

Exchanges
Need a different size?
If your preferred size is available, we'll gladly exchange it.
Simply select Exchange when submitting your return request or let us know which size you need through our returns portal.
If the requested size is unavailable, you'll receive Hedy & Em Store Credit instead.

Return Shipping
Customers are responsible for return shipping costs.
For U.S. returns, the cost of your return label will be deducted from your store credit. International customers are responsible for all return shipping costs, duties, taxes, and customs fees.
Original shipping charges are non-refundable.

How to Start a Return
Returns can be started through our online Returns Portal.
Start a Return
(Returns Portal coming soon.)
Please have your order number and email address ready.

Damaged or Incorrect Items
If your order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery.
Include:
Your order number
Photos of the item and packaging
A brief description of the issue
We'll work quickly to make it right.

A Note on Color
We do our best to photograph every product as accurately as possible. Please note that slight variations in color may occur due to monitor settings, lighting, and photography. These differences are considered normal and are not considered defects.

Questions?
If you have any questions before placing an order or need assistance with a return, we'd love to help.
Email us at friends@hedyandem.com and we'll get back to you as soon as possible.