Shipping policy
Shipping Information
We're so excited to be a small part of wherever you're headed next.
Below you'll find everything you need to know about how and when your order will arrive.
Processing Time
Orders are typically processed within 1–3 business days.
Please note that processing times may be slightly longer during collection launches, holidays, or promotional events.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Shipping Within the United States
We offer shipping throughout the United States.
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times will also be displayed during checkout.
International Shipping
We currently ship to select international destinations.
International shipping costs, duties, taxes, customs fees, and import charges are the responsibility of the customer unless otherwise stated.
Delivery times vary by destination and local customs processing.
Order Tracking
As soon as your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.
Pre-Orders
Occasionally, we'll offer select pieces as pre-orders.
If your purchase includes a pre-order item, the estimated shipping date will be listed on the product page before checkout.
Orders containing both in-stock and pre-order items may ship together once all items are available unless otherwise noted.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If you notice an error, contact us as soon as possible at friends@hedyandem.com.
While we'll do our best to update your order before it ships, we can't guarantee changes once it has entered processing.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your package is delayed, marked as delivered but cannot be located, or appears to be lost in transit, we recommend contacting the shipping carrier first.
If you still need assistance, please reach out to us—we're always happy to help however we can.
Questions?
If you have any questions about shipping before placing your order, we'd love to hear from you.
Email us anytime at friends@hedyandem.com, and we'll be happy to assist.